As discussed in my previous post we filed a Formal Complaint against our school system. This post will give an overview of what I learned about the complaint and mediation processes.
In early September, I downloaded the “formal complaint form” from our state’s education website. The document was four pages and asked a series of questions about the issues, and how we believed they could be resolved. The Formal Complaint only covered issues that occurred within a 1-year time period. Near the bottom of the form, there was a question asking if we would be willing to mediate? I selected “yes” thinking that I wanted to do everything possible to come to a resolution for my son. I submitted the complaint along with 20 pages of detailed records outlining the issues along with two recommendations for resolution. Then I waited. Continue reading “Formal Complaint & Mediation Processes Explained”