Uber has launched a new program to support service dog handlers.

In simple terms, the program allows service dog handlers to self-identify that they will be traveling with a legitimate service dog. This information will be provided to the driver along with reminders about ADA law and Uber’s service dog policies. Note: Emotional support animals do not qualify and must use Uber pet.

Upon hearing about this new program, Kai’s first question was, “When will the drivers be notified? Because if it’s before they accept the ride, I’ll be waiting much longer.”  

Uber’s communications did not explicitly state the answer, so I investigated by going through the process myself.

Continue reading “New Uber Policy to Support Riders with Service Animals” →